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You searched for: collection:FedFlix AND creator:"Department Of Veterans Affairs"
[movies]Reader Focused Writing Orientation: Plain Language Letter - Department of Veterans Affairs
Department of Veterans Affairs Reader Focused Writing Orientation: Plain Language Letter AVA20434VNB1 - 1998 Focus groups with veterans indicate how official letters need to be improved. VA top management explain why plain language (reader-focused writing) is so important to customer service. Research experts explain how people process information.
Keywords: FedFlix; ntis.gov
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